Refund and Cancellation Policy Cancellation Policy - As a general rule, user shall not be entitled to cancel purchased offer once purchased. its user responsibility to make sure while purchasing offer. However, SmartService do refund under below circumstances.Refund Policy
1.As a general rule, amount once paid through the payment gateway for purchasing offers shall not be refunded other than in the following circumstances: • Multiple times debiting of Customer’s Card/Bank Account due to technical error OR Customer's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer • Due to technical error, payment being charged on the Customer’s Card/Bank Account but the enrolment for the examination is unsuccessful. Customer would be provided with the enrolment by NISM at no extra cost. However, if in such cases, Customer wishes to seek refund of the amount, he/she would be refunded net the amount, after deduction of Payment Gateway charges or any other charges.
2. The Customer will have to make an application for refund along with the transaction number
and original payment receipt if any generated at the time of making payments.
3. The application in the prescribed format should be sent to firstname.lastname@example.org
4. The application will be processed manually and after verification, if the claim is found valid, the
amount received in excess will be refunded by NISM through electronic mode in favor of the
applicant and confirmation sent to the mobile given in the online registration form,
within a period of 21 calendar days on receipt of such claim. It will take 3-21 days for the money
to show in your bank account depending on your bank’s policy.
5. SmartService assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances: a. If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, and invalid and delayed. b. If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s) c. If the funds available in the Payment Account are under any encumbrance or charge. d. If your Bank or the NCC refuses or delays honoring the Payment Instruction(s) e. Circumstances beyond the control of Company (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force) f. In case the payment is not effected for any reason, you will be intimated about the failed payment by SMS