Smart Service Privacy and Policy

- These Terms of Use (together with the documents referred to in them) govern your use of our platform and its related websites, services, applications, and tools. By using the services you confirm that you accept these Terms of Use and that you agree to abide by them. PART A – INFORMATION ABOUT US The “SmartService” platform is operated by Smart Service Group(“We”). Contact details can be found on our website at http://www.smartservicegroup.co.in/index.php. PART B – TERMS APPLICABLE TO CUSTOMERS Part B of these Terms of Use sets out certain terms and conditions which are applicable to any person registering as a Customer and using the Services of SmartService

1. Registering as a Customer In order to benefit from all the features of the Services available you will need to Sign-Up with us by filling the Sign-Up form. You will be asked to provide certain information about yourself including your name, contact details. You must ensure that the information provided by you is correct, complete and not misleading. You should also inform us promptly of any changes to the information that you have provided, by updating your details, so we can communicate with you effectively.

2. Provision of Services to Customers Following Sign-Up, we will make certain services available to you free-of-charge. The services will include the ability to search Service providers for automotive repair or servicing work you need a Service provider to perform for your vehicle, ability to view detailed profile of Dealers / Service providers and their services prices and ratings information and the ability to post feedback and ratings in relation to any Dealer / Service provider you have used as a result of your use of the platform.We reserve the right to add, change or remove services from our platform at any time, and may make certain services chargeable at our discretion. You must puchase a offer in order to book a service if you have a genuine requirement for the work detailed to be performed. We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.

3. Provision of Payment Platforms to Customers Some services made available for purchasing offers to you include the opportunity to make payments facilitated through our service. Such payments will be made using trusted third party payment gateways like PayYou money. Upon completion of sign up for the SmartServiceUser, you are agreeing to be bound by the Payyou money Terms and condition(https://payu.in/tnc). By making a payment through SmartServiceUser, you undertake that the credit or debit card details that you provide are for your own credit or debit card that you have sufficient funds to make the payment for the puchasing offers. We reserve the right to alter prices of list offers at any time, without prior notice or warning. In cases where a form of online payment is offered and selected you must complete the payment in full to successfully make the purchasing offer. Payment details provided are not stored by SmartService and are encrypted by the payment provider selected to ensure security. For cancellation and refund policy refer "link"

4 Our Responsibilities to you We will provide SmartServices to you using reasonable skill and care and in accordance with these Terms of Use. However, if you use the SmartServices as a Customer you acknowledge and agree that the services we provide are subject to the following limitations and disclaimers: PART C – TERMS APPLICABLE TO PARTNERS (SERVICE PROVIDERS) Part C of these Terms of Use set out certain terms and conditions which are applicable to any person or business registering as a “ Partner” on our SmartServiceProvider

1. Registering as a Service Provider In order to benefit from all the features of SmartService available to Provider you will need to register with us. You will be asked to provide certain information about your business including your business name and contact details, services, working hours, location details. You must ensure that the information provided by you on registration is correct, complete and not misleading. You should also inform us promptly of any changes to the information that you provide, by updating your details, in order that we may communicate with you effectively.

2. Provision of the Services to Dealer Partner Following registration, we will make certain services available to you. The services will include the ability to include details of your business on our platform, the ability to view or receive details of Customer Service bookings which have been posted by Customers and the ability to accept bookings and share service status updates with Customers. We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.

3. Our Responsibilities to you We will provide SmartServices to you using reasonable skill and care and in accordance with these Terms of Use. However, if you use The Services as a Provider you acknowledge and agree that the services we provide are subject to the following limitations and disclaimers: You acknowledge and agree that we will enable Providers to register and get listed based on criteria which we (in our absolute discretion) may determine from time to time. In addition you acknowledge that the number of Service bookings which may be posted or transmitted to a Provider By SmartServuceAdmin. Accordingly, we do not provide any guarantee that registering as a Dealer will result in you being invited to receive any particular volume of Service bookings.

4. Your Responsibilities You agree to abide by the Terms of Use when using SmartService which we make available via online media such as website and mobile apps.



PLEASE NOTE: By registering as a Provider and by using SmartService you are agreeing to indemnify us and hold us harmless from any costs, losses or claims which may result from any information you submit or transmit via SmartService or from any work which you agree to perform for any Customer

PART D – GENERAL TERMS APPLICABLE TO ALL USERS Part D of these Terms of Use set out certain terms and conditions which are applicable to all users of this platform including Customers and Providers

1. Passwords and Security If you register to use SmartServices you will be given a username as mobile number and password. You must keep your Username and password confidential and must not disclose it or share it with anyone. You are responsible for preventing unauthorised use of your Credentials. If you believe there has been a breach of security such as the disclosure, theft or unauthorised use of your LoginDetails, you must notify us immediately. If we reasonably believe that your LoginDetails is being used in any way which is not permitted by these Terms of Use, we reserve the right to suspend access rights immediately on giving notice to you and to block access from your LoginDetails until the issues has been resolved.

2. Acceptable Use Policy The Services allow registered users to create, edit and submit material for inclusion on or transmission via SmartService, including (without limitation) by responding and updating status of bookings services. Whilst we do not seek to monitor or control the submission of information, we do reserve the right to delete, move and edit any Material submitted where (in our absolute discretion) we consider it prudent or necessary to do so.

3. Termination of Services We may suspend or cancel your registration and/ or terminate your access to SmartService if you are in breach of these Terms of Use or have made improper use of The Services. You may cancel your registration at any time by informing us in writing. If you do so you must stop using The Services. The suspension, cancellation or termination of your registration and your right to use The Services shall not affect either party’s statutory right or liabilities.